We specialise in Vulnerable Customers training to empower staff to communicate well with vulnerable and learning disabled customers, clients, patients and service users.
Through our unique work with learning disabled actors, we are able to offer you a range of training services for your organisation, which will be tailored to meet your needs.
Specialist: focusses on communication and customer service skills for interacting with learning disabled and vulnerable customers, clients and service users.
Unique: delivered by learning disabled trainers and led by an experienced Hijinx facilitator.
Engaging: uses interactive theatre techniques to enhance learning and enjoyment.
Tailored: identifies your challenges in communicating with learning disabled customers and explore solutions in a creative way.
Case Study: Cardiff Airport
Benefits to participants:
- Equips staff to deliver the best service possible to vulnerable customers, clients and service users;
- Offers staff the opportunity to interact with learning disabled adults who have diverse personalities and communication abilities;
- Allows staff a safe environment to ask questions and explore new ways of working, learning from and with their peers;
- Experienced working with clients across all sectors from utilities to healthcare.
Benefits to your organisation:
- Demonstrates your commitment to equality and diversity;
- Positions you at the forefront of inclusive customer service;
- You enable learning disabled adults to access meaningful paid work and gain greater financial independence;
- Increase staff engagement through personal and professional development.