Communication Skills Workshops

Communication Skill Workshops

What is it?

An energetic and interactive half-day course, covering best practice for communicating with disabled and vulnerable customers, over the phone or in person, with hands-on workshops.

3 hours, delivered at your location.

Content includes:

  • Theatre warm ups and icebreakers;
  • Role playing every day encounters with vulnerable adults, to improve awareness and challenge misconceptions;
  • Role playing scenarios specific to your context, to empower staff with increased confidence and disability awareness in their daily tasks;
  • Constructive feedback from learning disabled trainers and the group.
Training Staff at a Western Power Distribution contact centre

Ideal for:

  • Contact Centre staff;
  • Complaints handlers;
  • Customer service teams;
  • Front of house teams inc security, display, stewards, hospitality and catering;
  • Reception / Information desks.

“When you’re taking call after call you tend to not realise peoples’ individuality. By doing this training you come to understand the different problems and barriers in place.”

Contact Centre Coordinator, Western Power Distribution

To discuss how Hijinx Training can help you improve your customer service skills, tailor your bespoke package and discuss rates, please contact Susan Kingman, Head of Business Development: Training - susan.kingman@hijinx.org.uk

 

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