Communication Skills Workshops

Communication Skill Workshops

What is it?

An energetic and interactive half-day course, covering best practice for communicating with disabled and vulnerable customers, over the phone or in person, with hands-on workshops.

3 hours, delivered at your location.

Content includes:

  • Theatre warm ups and icebreakers;
  • Role playing every day encounters with vulnerable adults, to improve awareness and challenge misconceptions;
  • Role playing scenarios specific to your context, to empower staff with increased confidence and disability awareness in their daily tasks;
  • Constructive feedback from learning disabled trainers and the group.
Training Staff at a Western Power Distribution contact centre

Ideal for:

  • Contact Centre staff;
  • Complaints handlers;
  • Customer service teams;
  • Front of house teams inc security, display, stewards, hospitality and catering;
  • Reception / Information desks.

“When you’re taking call after call you tend to not realise peoples’ individuality. By doing this training you come to understand the different problems and barriers in place.”

Contact Centre Coordinator, Western Power Distribution

To discuss how Hijinx Training can help you improve your customer service skills, tailor your bespoke package and discuss rates, please contact Vanessa Morse on 02920 635626 or email vanessa.morse@hijinx.org.uk

 

Latest News
Follow Hansel’s breadcrumbs to the Wales Millennium Centre!

This Christmas join Hijinx’s community theatre group, Odyssey, as they follow Hansel and Gedeon on their adventure through the Grimms’ Wood.

read more
Screen industry embrace recommendations for newstandards for casting neurodivergent actors as Hijinx targets Oscar by 2030

Seven new guidelines on the casting of actors with learning and developmental disabilities for film and TV in productions worldwide have been proposed and backed by senior screen industry representatives and politicians in Wales today.

read more
Cardiff University School of Medicine named Business of the Year at Arts & Business Cymru Awards

Cardiff University School of Medicine has been named Admiral Business of the Year at the Arts & Business Cymru Awards for the innovative way it uses the arts to improve healthcare for people with learning disabilities.

read more