Communication Workshops

Our in-depth small group sessions are based on role-play and give staff the confidence to communicate to a high standard with a range of different people in person or over the phone.

What are the benefits.

Work with learning disabled and/or autistic adults in a safe, non-judgemental environment

Improved awareness of vulnerable customers and/or staff

Gain the confidence to communicate with vulnerable customers and/or staff

Small group sessions that are tailored for you and your business

What does it include.

Professionally trained Hijinx actors, all of whom have a learning disability and/or autism 

Hijinx facilitator to lead the session 

Warm-up and ice breaker exercises 

A chance to practise, and receive feedback on, your communication skills 

Scenes and scenarios written specifically for your organisation 

Who is this for.

Contact centre/customer-facing staff 

Customer service teams 

Managers 

Employees who deal with the public regularly  

Details.

Duration: Half Day 

Group Size: 6-10 participants 

Our training can help your organisation meet the Financial Conduct Authority’s requirements for vulnerable customer training, as well as equality and diversity training requirements under the Equalities Act 2010.  

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These role play sessions have allowed people to experiment and learn in a really safe environment. As a result they are better prepared to deal naturally with anyone who needs special help

Deb Bowen Rees, Chief Executive, Cardiff Airport

Get in touch to find out how your organisation could benefit.