Our in-depth small group sessions are based on role-play and give staff the confidence to communicate to a high standard with a range of different people in person or over the phone.
What are the benefits.
Work with learning disabled and/or autistic adults in a safe, non-judgemental environment
Improved awareness of vulnerable customers and/or staff
Gain the confidence to communicate with vulnerable customers and/or staff
Small group sessions that are tailored for you and your business
What does it include.
Professionally trained Hijinx actors, all of whom have a learning disability and/or autismÂ
AÂ Hijinx facilitator to lead the sessionÂ
Warm-up and ice breaker exercisesÂ
A chance to practise, and receive feedback on, your communication skillsÂ
Scenes and scenarios written specifically for your organisationÂ
Who is this for.
Contact centre/customer-facing staffÂ
Customer service teamsÂ
ManagersÂ
Employees who deal with the public regularly Â
Details.
Duration: Half DayÂ
Group Size: 6-10 participantsÂ
Our training can help your organisation meet the Financial Conduct Authority’s requirements for vulnerable customer training, as well as equality and diversity training requirements under the Equalities Act 2010. Â
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These role play sessions have allowed people to experiment and learn in a really safe environment. As a result they are better prepared to deal naturally with anyone who needs special help
Deb Bowen Rees, Chief Executive, Cardiff Airport