Our in-depth small group sessions are based on role-play and give staff the confidence to communicate to a high standard with a range of different people in person or over the phone.
What are the benefits.
Work with learning disabled and/or autistic adults in a safe, non-judgemental environment
Improved awareness of vulnerable customers and/or staff
Gain the confidence to communicate with vulnerable customers and/or staff
Small group sessions that are tailored for you and your business
What does it include.
Professionally trained Hijinx actors, all of whom have a learning disability and/or autism
A Hijinx facilitator to lead the session
Warm-up and ice breaker exercises
A chance to practise, and receive feedback on, your communication skills
Scenes and scenarios written specifically for your organisation
Who is this for.
Contact centre/customer-facing staff
Customer service teams
Employees who deal with the public regularly
Duration: Half Day
Group Size: 6-10 participants
Our training can help your organisation meet the Financial Conduct Authority’s requirements for vulnerable customer training, as well as equality and diversity training requirements under the Equalities Act 2010.
These role play sessions have allowed people to experiment and learn in a really safe environment. As a result they are better prepared to deal naturally with anyone who needs special help
Deb Bowen Rees, Chief Executive, Cardiff Airport